Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer in the world, Paragon Honda and Paragon Acura. The Queens, NY dealerships continue to grow rapidly, selling more than 1000 cars per month and 34 cars every single day.
A sought-after keynote speaker, author, podcast host and forward thinking thought leader in the automotive industry, Benstock has been Interviewed by CNN Money, FOX Business, Bloomberg Technology, CBS News, Automotive News, The John Batchelor Show and The New York Daily News.
Benstock is internationally recognized for his groundbreaking philosophy on consumer driven business: “The Future is Frictionless.” Most recently, Benstock has worked with Google to transform the customer experience by removing friction from one of the biggest customer pain points: vehicle maintenance and service. Regular or reactive car maintenance is an inconvenience that’s amplified when it requires visiting a dealership during working hours. Knowing that today’s consumers expect to get things done immediately, Paragon Honda developed an app that lets customers request to have their vehicle picked up, serviced, and returned to their home within 24 hours—no dealership visit required, using just their voices. Benstock has also worked to remove friction from the process of buying a car by making it easy to purchase a car online without ever having to visit the dealership. Ultimately, Benstock believes that the industry is changing, and you have to change with it – or you are going to get changed.
Benstock has been on a mission to transform the client experience from the outside in since his career began in 1982 at PS Honda in Manhasset, New York. Under the direction of his mentor Paul Singer, Benstock learned the nuances of the automotive industry and the practices of a successful car dealership. Benstock’s passion for the industry and his commitment to lifelong learning led him to hold many positions within the dealership including sales consultant, sales manager, assistant to the assistant manager, finance manager, general sales manager and, eventually, a partner within the organization.
An active player in his community, Benstock works to support the Sloan-Kettering Memorial Cancer Center, Women In Automotive, Team for Kids, NY Roadrunners, the American Cancer Society, Foundation Fighting Blindness, The Starlight Foundation and the Hias Foundation. He is also an avid competitive runner, completing 23 marathons including Boston, Chicago, Miami, London, and New York.