The minute you accomplish anything in life, you have a target on your back. Someone is always behind you, working harder to knock you off the top and take your spot. Never stop practicing, improving and working. Never assume your way is the best way – sometimes you have to take a hard look at the fundamentals and go back to basics. Your work is never done.

Just a few weeks ago, our team took a hard look at our internal processes and realized we can do better. So, we went back to basics. With Starbucks in hand and pen and paper, we started from scratch to make sure we were training our people to the best of our ability. Sometimes the best way to move forward is to move backward.

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