“This is what customers pay us for – to sweat all these details so it’s easy and pleasant for them…”

-Steve Jobs

In any business it is important to focus on the details; to not only listen to the customer but to anticipate their needs.  In order to maintain a strong relationship, we must not only know our product but also know our customer.

And as each business carries its own set of challenges it is important to identify any areas of improvement.  Paragon Honda’s Queens, NY location has created a unique set of challenges with several blocks separating the service center from the showroom.  This is why the dealership now offers free transportation between buildings.  This small addition will save our customers time and money, and it is often the smallest details that play the biggest role in building a successful relationship.

 

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