I love mobility in all forms, and the incredible opportunities that are created give people greater access to safe, affordable, and reliable transportation. This includes the exciting prospects for vehicles capable of providing transportation on the road or in the sky.

Flying cars seem to create more problems than they solve. However, easy access to vehicles that move people above the traffic quickly and affordably could have many benefits, especially along the country’s busiest corridors like the Long Island Expressway or the 405 in Southern California. Both roadways seem to be jammed regardless of the direction traveled or the time. These roadways are little more than slow-moving parking lots. Think of the loss in productivity our society is forced to endure while people are stuck in their vehicles.

On Long Island, there are services like Blade that shuttle commuters back and forth from the Hamptons via small aircraft or helicopters. Flying past congested roadways, arriving at their destination in 1/5 the typical driving time must be quite the treat for those able to afford the airfare (typically $500 per one way trip). But somehow this fantastic service misses the mark. Creating a fleet of medium capacity flying taxis with specific routes could help to create mobility options for many (more) people alleviating road traffic and more importantly giving the riders more time.

As more people opt-in to new services the prices of these services will inevitably be reduced. Additional services will be added to more markets, and many more customers will be able to take advantage of the offerings, whether we are talking about flying cars or autonomous cars. Think of the freedom that will be available to customers who have been liberated from unnecessary hours spent stuck in their cars. People would be able to go upstate during the weekend to visit their country home or to go apple picking or see the fall foliage, without being subjected to the hours of traffic going to and from these wonderful locations. Imagine the business implications as these remote locations become accessible to many more customers.

Make no mistake; mobility solutions will continue to evolve, on the roads, above and below the ground. As they do, more and more opportunities will be created as society moves quicker and more efficiently. May the best user experience!


Artificial intelligence will enhance the relationship between the retail salesperson and his/her customers. The best companies in the world are using artificial intelligence to reliably and predicatively serve their customers.

In the world of CRM’s, there is no better example of this than Salesforce. Most CRM’s are merely data gathering repositories for the user. Data without intelligence is like a book sitting on the shelf that you’ve never read – it’s useless. Salesforce has introduced AI in a unique way and they are leveraging this with their clients. The exciting news is that retailers in every industry can utilize sales and customer data to create lookalike audiences and set up predictive cadences for communication. This will enable us to serve our customers better (while protecting their data).

Those who can get this balance right can substantial advantage over those who are using intuition and trailing data to make decisions. Facebook and Google have incredible advantages in this space (perhaps to a fault). There is great power and opportunity in the legal use of first-party data. This is increasingly incumbent for retailers to understand as regulators continue to limit activities surrounding data. We have an incredible advantage over some of the larger aggregators of data. Namely, our ability to and use first-party data to serve our customers better.

When we combine this advantage with platforms such as Facebook and Google, we can leverage readily accessible data. Not only to serve our customers’ needs but to anticipate them in such a way that everybody wins. The future is fast, frictionless, and intelligent.


Brian Benstock is the General Manager and Vice President of the #1 Certified Honda and Acura dealer in the world, Paragon Honda and Paragon Acura. The Queens, NY dealerships continue to grow rapidly, selling more than 1000 cars per month and 34 cars every single day. Brian has more than 30 years of experience, and he has definitely acquired countless golden nuggets of wisdom that he wants to share on the show today. Most of you have heard of ROI (return on investment), but what about ROL, or ROE? You’re going to have to tune in to find out. We’re also talking about how business owners today need to ensure that their systems serve the customers as opposed to themselves, and why you need to adapt your business to match modern consumer behaviors.

Here is an interview I did on Carl Scaramuzza’s podcast:

GM & VP of Paragon Honda in NY, Brian Benstock, joins me on today’s episode. After starting selling cars in 1982, he realized there were a lot of people he worked with who he did not want to become. From there he has grown to change the car business for the better sharing his mission statement that the future is frictionless.

Here is an interview I did on Forbe’s Riley’s Radio Show:

The retail industry as we know it, will cease to exist in less than five years. The future of retail is frictionless; easy, simple and intuitive. Big technology companies like Apple, Amazon, Facebook and Google are challenging brick and mortar stores, mom and pop shops, and even bigger corporations to move forward at faster pace. If you’re not moving towards frictionless customer service, you’ll be out of business before the future hits. Brian Benstock knows how to stay ahead of the game.

Here is an interview I did on Daniel Alonzo’s podcast:

Brian Benstock knows that the secret to success is not strength or smarts, but being able to adapt. He has accomplished an enormous amount himself, as the General Manager and Vice President of Paragon Honda and Paragon Acura, the #1 certified Honda and Acura dealer in the world. Brian is also a keynote speaker, author, and thought leader in the automotive industry. In today’s technology-driven world, it’s an extremely exciting time to connect and communicate, but we must remember to adapt to the customer first and foremost.

Here is an interview I did on Chris Collin’s podcast:

This week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton.

Brian grew up on Long Island and around the age of 12 he started playing hockey but his dad couldn’t afford to buy him the right gear. So in order to play, he made his own pads out of foam, plastic and jean fabric. He didn’t make the team but for his next birthday his dad bought him the right gear and he decided that if his dad was going to invest this much in him that he would invest all he had into becoming a great hockey player. And he did, he even played for the minor leagues. Then, at the age of 22 someone told him there was no real future in playing hockey and he needed to get a real job. That’s when he started working for Paragon Honda in Queens “until something better came along,” – he’s been there for 36 years! By working as hard as he could and constantly pushing back the goal post, he worked his way up to where he is today.

Brian believes that if you want to be successful you must be disruptive. He looks to companies like Amazon, Instagram and Uber and applies their business models it to his dealership and service departments. He’s invented software to create a “frictionless” experience for the customer booking car service and some of his customers never even leave their house. He believes that the auto industry is our game to win and if you can adjust with the changing trends and find new opportunities then you can be extremely successful.